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Overview
The Conflict Management course provides individuals with essential knowledge and skills to effectively manage and resolve conflicts in personal and professional environments. Participants will learn various conflict resolution strategies, communication techniques, and negotiation skills to handle conflicts constructively. This course aims to enhance conflict management abilities, promote collaboration, and foster positive relationships.
Objectives
Understand the challenges and complexities of Conflict Management.
Prerequisites
- There are no specific prerequisites for this course.
- Basic proficiency in written and spoken English is recommended for optimal learning.
Course Outline
Module 1: Introduction to Conflict ManagementCourses2023-06-28T22:03:10+05:30
- Understanding the nature and types of conflicts
- Recognizing the causes and consequences of conflicts
- Exploring different conflict management styles
Module 2: Effective Communication in Conflict ResolutionCourses2023-06-28T22:06:42+05:30
- Developing active listening skills
- Non-verbal communication cues in conflict situations
- Assertiveness and empathy in conflict resolution
Module 3: Conflict Prevention and Early InterventionCourses2023-06-28T22:07:33+05:30
- Identifying and addressing underlying issues that lead to conflicts
- Establishing clear expectations and guidelines
- Strategies for proactive conflict management
Module 4: Strategies for Conflict ResolutionCourses2023-06-28T22:08:14+05:30
- Collaborative problem-solving techniques
- Mediation and negotiation skills
- Overcoming resistance and finding win-win solutions
Module 5: Managing Difficult Personalities and EmotionsCourses2023-06-28T22:09:05+05:30
- Dealing with difficult individuals in conflicts
- Managing emotions and maintaining composure
- Strategies for managing conflicts in high-stress situations
