Overview
This course equips participants with the essential knowledge and skills to configure, implement, and maintain ServiceNow’s IT Service Management (ITSM) applications. Upon completion, attendees will be prepared to undertake the ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) exam.
Objectives
By the end of this course, participants will be able to:
Prerequisites
- A minimum of 6 months of general ServiceNow platform experience.
- At least 6 months of experience in ServiceNow implementation.
- Familiarity with industry terminology and concepts related to IT Service Management.
Course Outline
Module 1: Introduction to ServiceNow ITSMkeerti2024-12-25T15:34:42+05:30
- Overview of ITSM applications
- Key features and benefits
Module 2: Application Functionalitykeerti2024-12-25T15:35:28+05:30
- Baseline and advanced features
- State model and process flows
Module 3: Architecture and Securitykeerti2024-12-25T15:36:14+05:30
- Key tables and relationships
- Roles and access controls
Module 4: Implementation Best Practiceskeerti2024-12-25T15:36:53+05:30
- Upgradability and scalability considerations
- Maintaining application functionality
Module 5: Exam Preparationkeerti2024-12-25T15:37:45+05:30
- Review of key concepts
- Practice questions and scenarios
