Overview
The ServiceNow Administration Fundamentals course is designed to equip participants with the foundational knowledge and skills required to effectively manage and configure the ServiceNow platform. Through a blend of lectures, hands-on exercises, and real-world scenarios, attendees will gain proficiency in navigating the platform, managing data, automating processes, and understanding the core architecture of ServiceNow.
Objectives
By the end of this course, participants will be able to:
Prerequisites
- No prior experience with ServiceNow is required. However, a basic understanding of IT processes and familiarity with web-based applications will be beneficial.
Course Outline
Module 1: User Interface & Navigationkeerti2024-12-24T18:37:20+05:30
- Navigating applications and modules
- Configuring list and form views
- Personalizing the user interface
Module 2: Collaborationkeerti2024-12-24T18:38:24+05:30
- Accessing the service portal
- Submitting and managing incidents
- Utilizing work notes and additional comments
Module 3: Database Administrationkeerti2024-12-24T18:40:39+05:30
- Understanding tables, records, and fields
- Implementing access control rules
- Using import sets for data population
Module 4: Self-Service & Process Automationkeerti2024-12-24T18:41:37+05:30
- Creating knowledge base articles
- Developing service catalog items
- Automating workflows with Flow Designer
Module 5: Introduction to Developmentkeerti2024-12-24T18:43:00+05:30
- Implementing UI policies and business rules
- Managing update sets for platform customization
- Exploring scripting and application development basics
