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Overview
The Salesforce Community Cloud course prepares participants to become Community Cloud Consultants by equipping them with the skills to design, implement, and manage communities on the Salesforce platform. This course covers all aspects of community setup, sharing, security, content management, and user engagement, aligning closely with the Community Cloud Consultant certification.
Objectives
By the end of this course, leaner will be able to:
- Configure and customize community sites using Experience Cloud.
- Securely share CRM data with external partners and customers.
- Manage community users and control data visibility.
- Integrate external content into community sites and enable multilingual support.
- Enhance community engagement with tools like reputation, recommendations, and audience targeting.
Prerequisites
- Basic knowledge of Salesforce CRM features and customization.
- Experience working with Salesforce data security and sharing settings.
- Familiarity with Salesforce Experience Cloud and Community Builder.
- Understanding of CRM data structures, objects, and fields.
- Basic experience in user access and role hierarchy configurations.
Course Outline
Module 1 : Introduction to Community Cloud and SetupCourses2024-11-07T11:58:34+05:30
- Overview of Community Cloud; initial setup and key configurations for external user access.
Module 2 : Data Sharing and Security in CommunitiesCourses2024-11-07T11:59:14+05:30
- Setting permissions, super user access, and secure data sharing for external users.
Module 3 : Building and Customizing CommunitiesCourses2024-11-07T11:59:52+05:30
- Creating community pages, themes, and layout customization for user-friendly design.
Module 4 : Community Management and EngagementCourses2024-11-07T12:00:35+05:30
Enabling reputation, recommendations, and audience targeting for optimized engagement.
Module 5 : Content Management and Multilingual SupportCourses2024-11-07T12:01:15+05:30
- Connecting CMS content, managing multilingual settings, and customizing email notifications.
