Overview
This course is designed to equip participants with the skills and knowledge necessary to effectively configure, implement, and maintain the ServiceNow system. It serves as a foundational step for those pursuing advanced ServiceNow certifications.
Objectives
By the end of this course, participants will be able to:
Prerequisites
- Completion of introductory courses: “Welcome to ServiceNow” and “ServiceNow Administration Fundamentals”.
- Recommended: 3-6 months of experience using or maintaining a ServiceNow instance.
- Familiarity with database concepts, system management, and IT help desk processes is beneficial.
Course Outline
Module 1: Platform Overview and Navigation (7%)keerti2024-12-23T13:45:20+05:30
- ServiceNow platform overview
- Platform capabilities and services
- The ServiceNow instance
- Next Experience Unified Navigation
Module 2: Instance Configuration (11%)keerti2024-12-23T13:46:23+05:30
- Installing applications and plugins
- Personalizing/customizing the instance
- Common user interfaces in the platform
Module 3: Configuring Applications for Collaboration (20%)keerti2024-12-23T13:48:05+05:30
- Lists, filters, and tags
- List and form anatomy
- Form configuration and templates
- Task management and Visual Task Boards (VTBs)
- Reporting, dashboards, and performance analytics
- Notifications
Module 4: Self-Service & Automation (20%)keerti2024-12-23T13:53:59+05:30
- Knowledge management
- Service catalog
- Flow Designer
- Virtual Agent
Module 5: Database Management (27%)keerti2024-12-23T13:55:50+05:30
- Data schema
- Application/access control
- Importing data
- CMDB and CSDM
Module 6: Data Migration and Integration (15%)keerti2024-12-23T13:57:17+05:30
- UI policies
- Business rules
- System update sets
- Scripting in ServiceNow
